Whether it’s for your house or office, choosing the right carpet cleaning service is important. You want reliability, value for money and a service that’s delivered as promised and of course, a stained or dirty carpet just doesn’t give a good first impression to any visitor.

Going Green

And the use of environmentally friendly cleaning products has become increasingly important to many customers when choosing carpet cleaning services. Most cleaning companies have been forced to go green, and it’s one of the most important factors for both individuals and companies. A reputable carpet cleaning company should be able to answer questions about the products they use and explain the differences between them. Not all cleaning products are suitable to use on all types of carpet and knowing what to use and keeping up with any developments in cleaning procedures is an important part of the process, as the wrong product can damage a carpet or cause it to fade. And using environmentally friendly cleaning products doesn’t necessarily mean you’ll pay more. Consider using a company that offers other services too, such as cleaning curtains and upholstery, to avoid having to call someone else for that.

Referrals from Others

Choosing a carpet cleaning service that’s reliable isn’t always easy, and one way is to ask others for referrals. Many cleaning companies depend on word of mouth recommendations to attract new customers, and having a company recommended by a satisfied customer is generally better than choosing a company based on their website. If you don’t know anyone to ask, take a look at one of several websites that provide customer reviews and comments, both positive and negative. You can also check with your local Better Business Bureau who should be able to inform you of any complains against a particular cleaning company. It’s also a good idea to make sure that company can fulfill your specific requirements; some companies specialize in industrial or corporate cleaning, while others focus on cleaning homes.

Customer Service

Of course, you want a cleaning company (find out more here!) that will deliver the best possible product at a competitive and affordable price. But reliability is just as important, and you’ll need to know that they will show up as scheduled and get the job done efficiently and thoroughly, especially if you are on a tight schedule or need to coordinate the cleaning of multiple buildings. You can get a good idea of how a company operates simply by emailing or calling them; are your questions answered? Does the company return your call? Are the services, products and pricing clearly explained? In general, if you work with a well established company that has been around for a while, you can probably be assured of good service. It’s also important that any company you work with is certified and licensed and their employees are experienced and knowledgeable. Don’t be afraid to ask for this information if it isn’t provided. Working with a cleaning company that offers emergency or after hours services is also recommended.

Dustin Mullins